Country Performance & Customer Service Support Analyst

  • CDI (contract pe durată nedeterminată)
  • Normă întreagă
  • Cel puțin 2 ani de experiență
  • Licență, Bac+3
  • DESIGN ENGINEER

Misiune


Experience Level: Mid-Senior / Confirmed (3–5 years of experience)

Job Summary

The Network Training Reporting & Data Analyst is responsible for collecting, consolidating, and analyzing training data across the companies' global network. This role involves building automated dashboards, generating periodic and ad-hoc KPIs for internal and external stakeholders, and collaborating with international performance leads to continuously optimize reporting processes.

Data Collection & KPI Reporting:

  • Collect, process, and analyze data from multiple sources (including LMS) to track network training performance across countries, regions, and projects.

  • Partner with Country Performance Leads to gather required data, justify results, and ensure data accuracy.

Dashboarding & Deliverables:

  • Design, automate, and maintain periodic and ad-hoc management dashboards and key performance summaries.

  • Map and track training KPIs at global, regional, country, and project levels (product and trade/métier).

Process Optimization & System Tracking:

  • Lead continuous improvement initiatives to simplify data processing, improve reliability, and streamline reporting workflows.

  • Monitor the evolution of reporting tools (LMS) and update operational documentation and procedures (guides, tracking reports).

Profil

  • Experience: 3 to 5 years of proven experience in Data Analysis, Performance Reporting, and KPI Management

  • Advanced proficiency in Microsoft Excel (Pivot Tables, Advanced Formulas, Power Query/Power Pivot) and VBA

  • Familiarity with Learning Management Systems (LMS) and business intelligence/dashboarding techniques

  • Strong analytical and synthesis skills to translate complex data into actionable insights

  • Languages: business fluency in both French and English (written and spoken).