IT Supporter

Job Description

Your main responsibility is to support our colleagues in the business when we face IT issues or are given a service request. As you’re the first point of contact, the ambition to provide good customer service is a necessity and a timely resolution is a must.

Your challenges:

Supporting your colleagues with IT Incidents and Service Requests
Ensure that IAM activities are done with proper attention and care
Drive and coordinate Major Incidents to ensure that we inform our colleagues (internally/externally) and get the Major Incident at hand resolved
Assist our colleagues in Infrastructure & Operations on tasks where hands are needed
Ensure asset management is done according to our processes
Capture and share knowledge through written Knowledge Articles
Work closely with the different Service Desks within the organization of Airbus

Qualifications

Your boarding pass:

A high school diploma or an equivalent combination of education and experience.
Bachelor’s Degree or at least 1 years of work experience within IT
Experience in resolving IT incidents and Service Requests
Ideally, experience with IT Asset Life Cycle Management (CMDB) and writing knowledge articles is highly desirable.
Must be able to read, write, and speak English