IT Supporter

Job Description

Your main responsibility is to support our colleagues in the business when we face IT issues or are given a service request. As you’re the first point of contact, the ambition to provide good customer service is a necessity and a timely resolution is a must.

Your challenges:

Supporting your colleagues with IT Incidents and Service Requests
Ensure that IAM activities are done with proper attention and care
Drive and coordinate Major Incidents to ensure that we inform our colleagues (internally/externally) and get the Major Incident at hand resolved
Assist our colleagues in Infrastructure & Operations on tasks where hands are needed
Ensure asset management is done according to our processes
Capture and share knowledge through written Knowledge Articles
Work closely with the different Service Desks within the organization of Airbus

Qualifications

Your boarding pass:

A high school diploma or an equivalent combination of education and experience.
Bachelor’s Degree or at least 1 years of work experience within IT
Experience in resolving IT incidents and Service Requests
Ideally, experience with IT Asset Life Cycle Management (CMDB) and writing knowledge articles is highly desirable.
Must be able to read, write, and speak English

Vorteile

Eine bereichernde und inspirierende Karriere

Spannende Schulungen, damit Sie nie aufhören zu lernen

Eine Gemeinschaft, die Ihren Ideen zuhört

Respekt für Ihre Work-Life-Balance

Nimm am Leben bei SEGULA teil

Company Description

SEGULA TECHNOLOGIES is hiring a IT Supporter to join our remote growing team.

We offer a competitive salary and opportunity to growth.

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Max Duckwitz

Senior ADAS Expert

Bei SEGULA Technologies herrscht eine außergewöhnliche Arbeitsatmosphäre, die sich nicht nur auf das Büro beschränkt, sondern sogar Grenzen überschreitet. Unser starker Teamgeist fördert die Zusammenarbeit und macht jeden Tag zu einer angenehmen Reise. Ich bin wirklich stolz darauf, Teil dieses zukunftsorientierten Unternehmens zu sein, in dem Kreativität und Innovation gedeihen. Gemeinsam gestalten wir die Zukunft!