Labor
About the Role
We are seeking a proactive and detail-oriented Issue Management Engineer to lead the intake, documentation, coordination, and resolution of engineering issues across all vehicle platforms and development phases. Acting as a central point of contact from early validation through post-production, you will ensure critical issues—whether identified during bench/HIL testing, pre-production builds, or in-market customer performance—are systematically tracked, prioritized, and resolved to protect vehicle quality and launch readiness.
Key Responsibilities
Issue Management & Resolution
Own the end-to-end issue intake process across both pre-production and post-production phases.
Capture, triage, and prioritize issues from multiple sources, including testing teams, validation reports, manufacturing feedback, customer support, and field warranty data.
Maintain accurate records in the issue management system, documenting problem definitions, root cause analysis (RCA), assigned owners, interim containment, permanent corrective actions, and resolution timelines.
Cross-Functional Coordination & Communication
Act as the primary liaison across engineering, validation, quality, manufacturing, and customer support teams.
Facilitate regular cross-functional review meetings to track open items, assign action plans, and drive timely closure.
Manage issue escalations and deliver clear, concise status updates tailored to both technical teams and executive leadership.
Data Management, Reporting & Continuous Improvement
Maintain dashboards and reporting tools to monitor issue trends, open-item aging, and closure rates, and develop resolution glidepaths to forecast team progress.
Present periodic reports to management highlighting issue status, emerging failure patterns, and high-risk areas requiring attention.
Lead cross-functional lessons-learned reviews to document preventive measures and improve future vehicle programs.
Team Leadership & Process Alignment
Operate within a matrixed structure aligned by vehicle family and lifecycle phase.
Provide technical guidance and oversight to engineers supporting both development-phase and field issue resolution.
Collaborate closely with warranty improvement and quality teams to standardize best practices, share insights, and eliminate duplicate efforts.
Perfil
Required Qualifications
Education: Bachelor’s degree in Mechanical, Electrical, Systems Engineering, or a related technical field (Master’s degree preferred).
Experience: 5+ years of experience in automotive engineering, quality, or validation environments.
Testing & Quality Knowledge: Solid understanding of automotive development, validation, Hardware-in-the-Loop (HIL) testing, launch readiness, and core quality tools (APQP, PPAP, DFMEA, PFMEA).
Field Performance Familiarity: Working knowledge of in-market quality and reliability metrics (such as Initial Quality Study [IQS], warranty data analysis, and field performance indicators).
Issue Tracking Tools: Demonstrated proficiency with enterprise issue-tracking and project management platforms (e.g., Jira, IBM Rational Team Concert [RTC], or similar defect-tracking systems).
Cross-Functional Leadership: Proven ability to lead cross-functional, global teams, document lessons learned, and influence stakeholders without direct authority.
Preferred Qualifications & Competencies
Familiarity with automotive engineering releasing processes and change management workflows.
Experience with automotive electrical and electronic systems, particularly within infotainment and connectivity domains.
Strong analytical, organizational, and problem-solving skills with high attention to documentation accuracy.
Ability to manage competing priorities, navigate ambiguity, and drive multiple complex issues to closure under tight program deadlines.