We are  looking for a Structure Repair Engineer to join our Customer Engineering Support department based in Wichita, Kansas.

You will be part of a team that establishes and delivers timely and consistent solutions to the technical daily queries raised by the customers for aircraft structure and systems issues. You will be part of a team that handles and treats all technical queries including answer to customers, trigger and follow-up corrective actions, ensure compliance with KPIs (OTD…), deliver technical solutions to customers, for related in-service issues, consolidate and analyze of in-service data from customers and support continued airworthiness (Part 21 compliance) if applicable.

• Management of the repair solution from customer’s submittal through final approval (RDAF) issuance while maintaining customer expectations for delivery.
• Analyze customer queries related to structural damages against the Airbus Structural Repair Manual (SRM), if beyond limits manage the repair for efficient treatment by the relevant engineering design office. 
• Maintain a strong interaction with the Repair Solutions team across all global regions to support the customer 24/7.
• Liaise with Design Offices to ensure requested repair definitions and justifications are provided on time with the required level of quality and related reviews. 
• Collaborate and liaise closely with  focal to ensure that all repair solutions take into account the availability of parts for each repair.
• Initiate updating of structure repair documentation with the SRM (Structural Repair manual) organization when shortcomings are observed.
• Ensure transfer of in-service experience and maintenance activities to management, to other divisions of Customer Services and Airbus design organization including vendors.
• Use of specialized TechRequest tool (SAP based program) to keep records of technical queries, answers and exchanges with all involved parties.
• Liaise with the Field Service community if required to ensure alignment on sensitive topics, utilizing management as required.
• Attend periodic meetings which may include escalate through Daily Operations Meeting for spares escalation.
• Identify and follow up on damages related to potential safety critical items.
• Collaborate with the Major Incident Repairs team if repairs escalate to this level of complexity, ensuring a smooth transition.
• Collaborate across cultures, languages and time zones with a diverse customer base (both airlines and MRO’s) and Airbus teams is a key aspect to ensure a high level of customer satisfaction.