• Support customers in integrating Business aircraft into their operations, ensuring safety, efficiency, and cost-effectiveness.
• Provide strong troubleshooting support to help resolve technical and operational aircraft issues effectively.
• Prioritize and escalate technical or operational concerns within both the customer’s organization and Bombardier as required.
• Deliver informal training and share technical, operational, and logistical knowledge related to aircraft operation and maintenance.
• Keep Bombardier management informed of key operational and maintenance issues affecting customer aircraft.
• Identify opportunities to improve customer procedures and overall aircraft operations.
• Encourage adoption of recommended actions to enhance product performance and customer satisfaction.
• Share Airworthiness Directives (ADs), Service Bulletins (SBs), and other relevant Bombardier documentation to clarify intent and highlight operational improvements.
• Deliver reports in accordance with established schedules and requirements.
• Lead or support field teams during modification retrofits, product upgrades, and damage repairs at customer facilities or service centres.
• Effectively navigate and utilise internal customer support and in-service processes.
• Identify and escalate recurring fleet issues to Technical Services for potential product improvements.
• Participate in customer meetings, including fleet reliability and operational reviews.
• Travel to service facilities as required to support complex troubleshooting or customer requests.

Key Requirements

• Minimum 5 years of aviation maintenance experience.
• At least 2 years of experience working on Business aircraft, including:
  • Global 5000 / 6000
  • Global 7500
  • Challenger 300 / 350
  • Challenger 605 / 650
• Strong aircraft troubleshooting and fault-finding skills.
• Proficiency with computer applications, including Microsoft Office, databases, email, and web-based systems.
• Strong interpersonal skills with the ability to work effectively with customers, internal teams, and regulatory agencies.
• Ability to write professional reports and correspondence.
• Willingness and ability to travel as required.
• FAA Airframe & Powerplant (A&P) License preferred.
• Self-motivated with a proactive, problem-solving mindset.

Recruitment Process

1. Recruiter Phone Interview – Initial discussion regarding experience, qualifications, and interest in the role.
2. Hiring Manager Interview – Technical and role-specific assessment.
3. Offer & Onboarding – Successful candidates receive an offer and begin onboarding.
4. Background Check & DOT Drug Screen – Includes criminal history review and compliance screening for safety-sensitive positions.
5. Start Date – Begin your new role following successful completion of all pre-employment requirements.

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