Missão
- Coordinate and drive activities in the area of cloud application operations in close collaboration with senior engineers and relevant stakeholders
- Ensure the stable and reliable operation of cloud-based applications and services (AWS, Azure, Alibaba Cloud), supporting incident, problem, and change management processes
- Take ownership of critical incidents (P1/P2), lead root cause analysis (RCA), and drive sustainable remediation actions
- Plan, coordinate, and execute application and platform updates (e.g., releases, middleware, databases, Kubernetes-based deployments), including initial application rollouts
- Define, coordinate, and ensure execution of testing activities in the context of releases and changes (integration, regression, and acceptance testing)
- Collaborate closely with development and IT teams to ensure testable, stable, and production-ready deployments
- Support the refinement and implementation of NIS2-related requirements, particularly in areas such as operational security, monitoring, incident reporting, and risk management
- Drive continuous improvement initiatives focused on automation, stability, and performance optimization of applications
- Monitor and report on KPIs and SLAs, ensuring transparency and service quality
- Align with internal and external stakeholders (DevOps, development, architecture, security, customers) to ensure efficient delivery and operations
- Contribute to the continuous improvement of ITIL/ITSM processes and service management workflows
Perfil
- 5–8+ years of experience in cloud application operations, DevOps, or IT operations
- Proven experience in coordinating complex technical topics or deliveries (without direct people management responsibility)
- Strong experience operating cloud-based applications on at least one of the following platforms: AWS, Azure, or Alibaba Cloud
- Solid knowledge of Linux-based environments and container technologies (Docker, Kubernetes)
- Hands-on experience with incident, problem, and change management in production environments
- Experience with application updates, release management, and lifecycle processes
- Understanding of testing in an operations context (integration testing, system validation, release verification)
- Familiarity with test automation and CI/CD pipelines
- Knowledge of security and compliance practices, ideally in the context of NIS2, ISO27001, or similar frameworks
- Experience with monitoring, observability, and automation (e.g., Python, Bash, CI/CD).
- Structured and solution-oriented working style, with the ability to connect technical and organizational aspects
- Strong communication and stakeholder management skills; fluent English required
Competências
AWS
DevOps
Cloud Engineering
CI/CD