• Own the end-to-end investigation of after-market quality issues across vehicles, utilizing the JIRA issue management system and providing regular status reporting to key stakeholders.
• Lead the investigation of software and hardware-related quality concerns raised by Aftersales teams, translating customer complaints and vehicle symptoms into structured test plans, clear problem definitions, and actionable technical findings for R&D teams.
• Serve as the primary technical interface between Aftersales, vehicle plant quality teams, suppliers, and engineering organizations, ensuring efficient communication and timely issue resolution.
• Perform root-cause analysis through independent evaluation of vehicle data, logs, warranty returns, and test results, collaborating with global teams and suppliers when required.
• Manage assigned quality issues through the early stages of the 8D process (D0–D3),proactively tracking progress, reporting status, and escalating risks or blockers when necessary.
• Analyse failed warranty parts to validate failure modes, identify root causes, and support corrective actions.
• Coordinate logistics and handling of incoming warranty parts to ensure efficient analysis, processing, and disposition.
• Contribute to continuous improvement by developing technical knowledge databases,enhancing investigation methodologies, and identifying opportunities for product and process improvements.
• Deliver performance in line with agreed KPIs and quality objectives.

·         Proven experience in whole-vehicle testing within one or more of the following domains:

o   Infotainment & Connectivity

o   ADAS

o   Electrical & Electronic (E/E) Systems

o   Chassis

o   Propulsion

o   Vehicle Engineering

·         Strong technical reporting and documentation skills.

·         Advanced experience with Vector tools, including CANoe and CANape.

·         Strong knowledge of CAN and FlexRay communication, logging methodologies, and data analysis.

·         Experience performing root-cause investigations and structured problem-solving using methodologies such as 8D, Six Sigma, or equivalent.

·         Good understanding of electric vehicle systems and technologies.

·         Experience working in global, cross-functional teams and managing multiple stakeholders.

·         Excellent communication and collaboration skills.

·         Fluent English language skills.

·         Valid Class B driving licence.