For our client, we are looking for a highly experienced Service Lead to take on a key operational leadership role within a complex, fast-paced customer delivery environment.

This position is ideal for an operational leader who takes genuine ownership of performance, service levels, and customer trust. Working as part of a collaborative leadership team, you will act as a primary interface between delivery teams, management, and enterprise stakeholders—translating complex operational metrics into clear, actionable outcomes.

• Lead service delivery within your scope and manage day-to-day governance, KPIs, SLAs, and risk mitigations.

• Prepare and lead formal customer service reviews, manage demanding discussions, and handle service escalations constructively.

• Identify trends and deviations, answering critical operational questions: What happened? Why? What is the impact? What are we doing about it?

• Drive process quality, operational efficiency, and cross-functional alignment without relying on formal authority.

• 8+ years in complex IT/service operations or technical service delivery, including several years in a senior Service Lead, Service Delivery, or Service Management role.

• Deep understanding of production operations, incident/problem management, operational risk, and ITIL frameworks within modern DevOps/SRE environments.

• Proven background managing SLAs/KPIs and presenting enterprise-level operational reports to senior stakeholders.

• Strong stakeholder management skills, structured analytical ability, and the confidence to operate in a fast-changing environment.

Essential Requirements

• Professional fluency in English. Swedish is highly meritorious. 

• Work Authorization: Valid work permit for Sweden / right to work in the EU prior to start.

Application Process
Make sure to include your experience working with service level agreements, KPI and risk mitigations and your experience working with modern DevOps/SRE environments. Non-complete applications will be rejected. 
Interviews will be conducted on an ongoing basis, and the position may be filled before the final application deadline. We encourage you to submit your application as soon as possible.

We are committed to creating an inclusive work environment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.