Mission
As a A220 Heavy Maintenance Project Specialist you work as a project manager supporting Maintenance Centers and Airlines A220 c-check activity. You will be responsible for the complete customer order handling process for c-check part requirements and coordinate a multi functional team to collaborate and work towards expediting and delivering all parts on-time. You will also lead customer meetings while presenting to customers the c-check orders status, addressing concerns and aligning on priorities.
Primary Responsibilities:
Prepare, lead and steer internal MFT and customer meetings
Maintain C-check file and ensure all relevant information is available
Responsible for C-Check file related external and internal stakeholder communication (Customer Order View, Reporting File)
Ensure all functions have performed their required checklists, incl. their own
Measures, analyses and utilizes key performance indicators (KPIs) on behalf of the group in order to manage material order activity.
Ownership for C-Check project and its order lines
Perform Heavy Maintenance Manager C-Check Checklist
Open technical support cases with Airbus Canada (e.g. PN Activation, interchangeability, etc.)
Clarifies technical queries utilizing technical documentation and/or liaises with technical and engineering departments.
Provides consistently high quality responses to all customer related requests for all materials and related services to ensure the highest possible customer satisfaction.
Profile
Qualified Experience / Skills / Training:
Knowledge of aircraft maintenance and/or airline operations highly desirable
Education:
Bachelor's degree preferably in Customer Service, Supply Chain, Logistics functions within a similar sized organization, or a combination of education and relevant experience.
Experience:
3+ years experience in a customer-focused role; aviation/aerospace industry experience highly preferred
Knowledge, Skills, Demonstrated Capabilities:
- Customer service
- Prioritization
- Project Management
Communication Skills (Spoken, Written, Influencing, Proficiency in Other Languages):
- Spoken and presentation skills
- Business level written
- Influencing
- Stakeholder management
Technical Systems Proficiency:
Proficient in the following:
- Microsoft Office
- CRM: Salesforce
- SAP
- A220 World
- IPDP
- AM9000
- ASRP
- Freshdesk
- Lotus notes (SDR/CCR/C4C/Skywise)
- Google office (Google sheets/Google docs/ Slides etc)
Travel Required:
10 % Domestic and 5% Internationally
Eligibility:
Eligible for employment in the US
Physical Requirements:
Onsite or Remote: Onsite
Vision: Daily able to see and read computer screens and other electronic equipment with screens, able to read documents, reports and engineering drawings.
Hearing: Daily able to participate in conversations in person and via teleconference or phone and to hear sounds including safety warnings or alarms.
Speaking: Daily able to speak in conversations and meetings, deliver information and participate in communications.
Equipment Operation: Daily use of personal computer, telephone, copier, and related office equipment and using electronic identification card to enter building floors and internal doors.
Carrying: Daily able to carry documents, electronic equipment up to 30lbs
Lifting: Daily able to lift documents, electronic equipment up to 30lbs.
Pushing / Pulling: Daily able to push and pull small office furniture and some equipment and tools.
Sitting: Daily able to sit for long periods of time in meetings, working on computer
Squatting / Kneeling: Occasionally able to squat or kneel to retrieve or replace items stored on low shelving.
Standing: Daily able to stand for discussions in offices
Walking: Daily able to walk through office areas including uneven surfaces.