" Some imagine the future. At SEGULA, we build it. "
Mission
City: Abu Dhabi
Country: United Arab Emirates
Sector: Defence & Aerospace / Government Contracting
Job Type: Full-time
Seniority: Experienced
Company Description
We are supporting an organisation working with government, defence and industrial stakeholders in the UAE.
We are seeking an experienced Client Relations Officer to manage key customer relationships and support government-contract follow-up.
Job Description
The successful candidate will act as an interface between clients/end-users and internal teams while ensuring effective communication and high levels of client satisfaction.
Responsibilities
- Maintain relationships with clients and end-users.
- Support follow-up of government and institutional contracts.
- Coordinate client requests internally.
- Monitor client satisfaction.
- Support client meetings and presentations.
- Maintain client action trackers.
- Follow up contractual and operational actions.
- Coordinate internally with Business Development and operational departments.
- Identify and escalate client concerns.
- Support long-term relationship development.
Profile
Qualifications
- Previous Client Relations, Account Management or Business Development experience.
- Experience dealing with UAE government or institutional customers preferred.
- Fluent English and Arabic.
- Excellent interpersonal and communication skills.
- Strong stakeholder-management capability.
- Professional presentation skills.
- Experience within defence, aerospace, government contracting or industrial markets is highly advantageous.