Customer Support  40%

Tool Lease

• Focal point of contact for our customers in Americas with regards to tool lease services

• Responsibility for processing the customer's request for tool lease quotations as well as incoming orders

• Ensuring a smooth progress of the order handling and following up according to customers' requirements

• Proactive notification of the customer about their order status 

• Monitoring and reporting of customer KPI

Tool Sale 

• Manage end -to-end  the interfaces between supplier, customer and internal organizations for all tool sales

• Follow-up with customers for tooling returns and warranty claims, accepting and recording feedback regarding damages.

• Support customer tool order packages; coordinates with tool services management in Hamburg to ensure orders are processed in an efficient and timely manner.

Internal Team Interface 40%

Tool Repair

• Generate customer order status reports and internal tool order status reports for customers and internal entities with updated information on order status

• Work closely with the local repair shops (ex: Hydro, Reel , etc.) and internal customers to ensure that tools are properly maintained, repaired promptly when necessary, and optimized for maximum efficiency

• Manage customer Lease return and Airbus stock (on-shelf) tools repairs and recertification 

Reporting  20%

• Report status of available Airbus Prop. Tool recertification and lease return available inventory 

• Collection, analysis and implementation of lessons learnt and corrective actions for missed tool lease/sale/repair opportunities.

Equipped with an Associates degree in Business Administration, Logistics, Procurement (or an equivalent combination of education and experience) and paired with professional experience ideally in Customer Service, we are looking for a team player with the following experience, skills and mindset:

• 3-5 years of experience in a customer service function

• Analytical skills and experience in developing reports and describing status of activities.

• Experience using G Suite 

• Skilled in using Excel and/or Google Sheets 

• Experience with SAP 

• Strong technical background, attention to detail, and the ability to troubleshoot and resolve issues efficiently.

Physical Requirements: 

• Onsite or remote:  On-site 

Citizenship:

• Authorized to Work in the U.S. without current or future need for visa sponsorship.

This position is a temporary (contract) position with no specific time period but could be extended or shortened as needed.