Aufgabe
We are looking for a Customer Satisfaction & Quality Analyst for one of our clients in the automotive industry, supporting Customer Satisfaction and Quality activities for the German market.
In this role, you will analyze customer feedback and satisfaction results, monitor key performance indicators and the online reputation of the dealer network, and follow up on improvement actions directly with German dealers.
The position combines data analysis and reporting with regular communication with dealers and internal Quality teams.
Working model: Hybrid – 2 days/week at the client's office and 3 days/week working from home.
Location: Client's office in Bucharest.
Salary: 5,900–6,300 RON net/month, depending on the candidate’s experience and competencies.
Profil
- Fluent German – mandatory and advanced English;
- Degree or relevant qualification in Business, Economics, Commerce or a related field;
- Strong Excel and PowerPoint skills;
- Good analytical, communication and organizational skills;
- Experience or knowledge of automotive Sales and/or After-Sales processes is a strong advantage;
- Experience with Voice of Customer (VoC) or online reputation/customer feedback activities is a plus;
- Key Responsibilities
- Analyze customer feedback, satisfaction results and KPIs for the German market;
- Support Voice of Customer (VoC) activities for New Vehicle Sales and After-Sales;
- Prepare and validate data, reports and presentations;
- Identify key causes of customer dissatisfaction and support improvement actions;
- Monitor Google Business Profiles and online reputation across the dealer network;
- Identify issues and work directly with dealers to ensure the necessary corrections are made;
- Follow up on identified issues and agreed actions;
- Collaborate with internal Quality and Customer Satisfaction teams;
- Ensure accurate and timely reporting of activities and results.
- Tools: Excel, PowerPoint and Teams, as well as client-specific platforms used for Customer Satisfaction, VoC and online reputation activities. Training will be provided for the specific tools and platforms required for the role.