Missão
- Collect, consolidate, and analyze customer feedback from multiple channels (e.g., mobile app, in-car systems, surveys, ambassadors, social media) to identify patterns, themes, and critical issues.
- Categorize and prioritize issues according to severity and business impact; coordinate follow-up actions, maintain tracking records, and support escalation procedures.
- Ideally, support integrating survey feedback into existing backend systems, including understanding of working with APIs to connect data flows smoothly.
- Build and maintain a process and tool chain in SharePoint/Power BI to ensure traceable issue handling.
- Prepare reports and presentations for R&D, product management, and quality teams, ensuring feedback is actionable and traceable.
- Collaborate closely with cross-functional teams, including engineering, product, customer experience, and international partners.
- Assist in the development and continue improvement of quality processes, feedback loops, and knowledge-sharing within the team.
Perfil
- Bachelor’s or master’s degree in engineering (Automotive, Electrical, Computer Science), Business Informatics, Business Administration, Psychology, Marketing, Human Factors, or a related field. Alternatively, relevant technical training with automotive or software experience is a plus.
- Familiar with reporting and analytics tools (Excel, BI, CRM, or ticketing systems such as JIRA).
- Experience with survey and feedback platforms (e.g. Qualtrics, Medallia).
- Experienced with social listening and consumer intelligence platforms (e.g. Brandwatch, Trajaan)
- Experienced with data analysis tool & report setting (e.g. SharePoint, Power BI)
- Structured, solution-oriented mindset and strong communication skills in English (German and/or Chinese are a plus).
- High level of initiative, adaptability, attention to detail, and teamwork orientation.
- Willingness to travel domestically and internationally as required by the role.
Competências
Power BI
customer feedback
Customer Research
Survey
SharePoint
CRM