IT Technician

Job Description

Provide helpdesk support and resolve end user issues to their satisfaction by phone, email, remote access, or in person.
Diagnose and resolve hardware, software, and networking issues for Windows and mobile devices.
Maintain documentation within the IT perimeter, including assets, licenses, and changes.
Install, configure and validate new workstations, peripheral equipment and software according to corporate standards.
Perform regular system maintenance functions including patch updates, backups, and troubleshooting.
Provide basic best practice training and support to users.
Travel to other company offices as needed to support end-users and office sites.
Other duties as assigned by supervisor.

Qualifications

Knowledge in Microsoft Operating Systems and Office Suites, particularly as it relates to end user basic functions.
Fundamental understanding of networking, TCP/IP, DNS, DHCP, Windows Server, Virtualization and basic troubleshooting.
Effective communication skills with a customer-focused approach.
Experience troubleshooting and repairing computers.
Experience installing and configuring desktop software.
A minimum of a high school degree is required. Some college education would be a plus.

Bénéfices

Une carrière aussi enrichissante qu’inspirante

Des formations passionnantes pour ne jamais cesser d’apprendre

Une communauté à l’écoute de vos idées

Le respect de votre équilibre vie pro / vie perso

Participez à la vie chez SEGULA

Company Description

Do you want to shape the world of tomorrow and work on innovative projects? Then you're a good fit for us! We are a global engineering group with 15,000 employees and 140 locations worldwide. With our services, we are driving the topics of energy efficiency, climate protection and decarbonization and developing tech industries into new dimensions.

In the United States, the world of SEGULA Technologies Experts revolves around industries such as automotive, software, energy and life sciences. As an independent player, we support OEMs and suppliers with personal engineering services. Take advantage of new opportunities and take on exciting tasks and attractive positions with direct customer assignment.

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