The Service Technician will support the Warranty and Defect Notification Period activities to fulfill the requirements of the Dubai New ATM System and the TopSky-ATC system.

The following Roles & Responsibilities are to be conducted within minimal input from CLIENT:

1. Travel to other DANS sites where the project equipment and systems have been deployed, as required.

2. Conduct fault investigations and ensure all tasks follow appropriate processes and procedures, conforming to service delivery requirements.

3. Coordinate with relevant stakeholders to ensure timely delivery of support services.

4, Maintain accurate records of work and results in accordance with appropriate procedures.

5. Enter incident/fault data into the data collection system, as required.

6. Liaise with the warehouse for the distribution, issue, and recovery of repairable and consumable equipment.

7. Generate and submit required reports, including weekly and monthly service reports.

8. Monitor and achieve SLA related to service delivery.

9. Support the Service Manager in managing and executing warranty service activities.

10. Ensure the availability of spare parts to meet warranty support requirements.

11. Liaise with concerned parties to ensure efficient replacement of defective items within the contracted Turn Around Time (TAT).

12. Monitor and track incidents logged into the incident reporting system.

13. Provide initial diagnosis and basic troubleshooting for relevant incidents.

14. Coordinate with the Client and Subcontractor to collect faulty items and manage their replacement.

15. Prepare necessary documentation, including delivery notes, shopping carts, purchase requests, and GSR on the SAP system.

16. Validate Subcontractor payment applications.

17 Monitor hardware obsolescence in coordination with the Warranty Manager & Australia Service Delivery Manager, and follow up hardware design changes.

18 Ensure the availability of direct, remote access VPN connection between the T&V platform of the Dubai Replacement ATM System and Factory in Melbourne, Australia.

19. Cover RME duties on site in the event of their absence for a significant period.

20. Maintain up-to-date and accurate inventory of buffer spares and Client spares during the warranty/DNP period.

21.Prepare and submit Method Statements, Risk assessments, and Permits to Work required for warranty service activities.

22. Coordinate Warranty Services Review meetings with all concerned parties.

23. Assist the Client and RME in resolving hardware problems as necessary.

24. Ensure product safety requirements are not compromised and adhere to local safety procedures.

25. Prepare and register documents related to the warranty/DNP period and obtain the Client approval.

26. Draft outgoing letters for the signature of the Service Delivery Manager.

27.Register incoming and outgoing letters related to the warranty/DNP period.

28.Apply for and manage material entry, exit, and personal permits for DXB, DWC, and SHJ airports during the warranty and DNP period.