Group Site
fr es de
Play Read

Multi Sectors
IT Support
Munich, Germany

Job Description

  • ITIL Knowledge
  •  Review current Knowledge creation process  
  • Share KM process best practices
  • Diagnose, troubleshoot and solve Hardware and Software issues
  • Ask customers targeted questions to quickly understand the root of the problem
  • Incident and Change management within a special period of time (SLA)
  • Run a diagnosis of the problem on the spot using an diagnostic tool
  • Install Desktop/laptop and printer devices
  • Replace defective parts and equipment if necessary
  • Assemble and install Video Conferencing systems (VICO)
  • Participate in planned changes, updates and moves by arranging equipment and transferring data
  • Provide prompt and communicate accurate feedback to client
  • Ensure all issues are properly logged and up to date in ticketing system
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Maintain good relationships with clients



  • Minimum of 3 years’ experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
  • Experience with e.g. Windows 7/10, Office 2010, IExplorer, Chrome, Skype, Adobe
  • Good understanding of computer systems (hard- & software), printers and VICO systems
  • Ability to diagnose, troubleshoot support and repair of desktop hardware
  • Vocational Education and communication skills
  • Good mastering of the English language, both written and verbal
  • ITIL Certification
A career as fulfilling as it's inspiring
Exciting training to never stop learning
A community that listens to your ideas
The respect of your work/life balance

Company Description

Die Segula Technologies Experts GmbH ist - als Teil von Segula Technologies, einem global agierenden Engineering-Konzern in den Branchen Automobilindustrie, Energie, Schiene, Schifffahrt und Luftfahrt mit über 10.000 Mitarbeitern - ein unabhängiges Entwicklungs- und Beratungsunternehmen mit ca. 320 Mitarbeitern für Kunden der Automobil-, Nutzfahrzeug- und Luftfahrtindustrie mit Kernkompetenzen als Systementwicklungsdienstleister in Design und Konzept, Berechnung und Simulation, Maschinenbau und Konstruktion, Elektrik und Elektronik, Integration und Ergonomie sowie Prototyping und Absicherung.

Share page on

Flip your device for better navigation