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Multi Sectors
IT Support
Munich, Germany
Unlimited
Software/IT
16/05/2022
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Job Description

  • ITIL Knowledge
  •  Review current Knowledge creation process  
  • Share KM process best practices
  • Diagnose, troubleshoot and solve Hardware and Software issues
  • Ask customers targeted questions to quickly understand the root of the problem
  • Incident and Change management within a special period of time (SLA)
  • Run a diagnosis of the problem on the spot using an diagnostic tool
  • Install Desktop/laptop and printer devices
  • Replace defective parts and equipment if necessary
  • Assemble and install Video Conferencing systems (VICO)
  • Participate in planned changes, updates and moves by arranging equipment and transferring data
  • Provide prompt and communicate accurate feedback to client
  • Ensure all issues are properly logged and up to date in ticketing system
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Maintain good relationships with clients

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Qualifications

  • Minimum of 3 years’ experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
  • Experience with e.g. Windows 7/10, Office 2010, IExplorer, Chrome, Skype, Adobe
  • Good understanding of computer systems (hard- & software), printers and VICO systems
  • Ability to diagnose, troubleshoot support and repair of desktop hardware
  • Vocational Education and communication skills
  • Good mastering of the English language, both written and verbal
  • ITIL Certification
Profits
A career as fulfilling as it's inspiring
Exciting training to never stop learning
A community that listens to your ideas
The respect of your work/life balance

Company Description

Die Segula Technologies Experts GmbH ist - als Teil von Segula Technologies, einem global agierenden Engineering-Konzern in den Branchen Automobilindustrie, Energie, Schiene, Schifffahrt und Luftfahrt mit über 10.000 Mitarbeitern - ein unabhängiges Entwicklungs- und Beratungsunternehmen mit ca. 320 Mitarbeitern für Kunden der Automobil-, Nutzfahrzeug- und Luftfahrtindustrie mit Kernkompetenzen als Systementwicklungsdienstleister in Design und Konzept, Berechnung und Simulation, Maschinenbau und Konstruktion, Elektrik und Elektronik, Integration und Ergonomie sowie Prototyping und Absicherung.

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